What is the best way to make sure every person involved with a project feels a sense of ownership and responsibility for the cumulative success of the endeavor?
"Enterprise" is NOT synonymous with "Easy", "Friendly", or "Fast". Particularly when it comes to software purchased in a package from a third party.
It is possible to write idiot proof software, but it does come at a cost. Perhaps education with regard to the "triangle of expectation" should be addressed when minds are at a young age.
When in doubt, smile. Be nice. Try to understand. Deep down most people really do want to succeed.
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